FAQ
We are delighted to have you on the ice.
We've answered the most common questions, but if you need an assist, get in touch! 🏒
Shipping and Returns
Here are some frequently asked questions about shipping, returns and exchanges.
What are the delivery times?
- Delivery times vary depending on delivery location.
- Typically, orders are processed within 1-3 business days.
- Standard delivery usually takes between 5-7 business days.
- For remote areas it may take a little longer.
How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number.
You can use this number to track the status of your delivery by going to the carrier's website.
What are the delivery costs?
- Shipping costs are $12 for orders under $125.
- Shipping is free for orders of $125 and over.
Can I return a product?
- Yes, we accept returns within 30 days of receiving your order.
- Products must be returned in their original condition and in their original packaging. See our return policy for more details on the return process.
How do I make a return?
To return a product, contact our customer service at info@crazypuck.com .
We will provide you with the necessary instructions if you are eligible for a refund or exchange.
Orders
Here are some of our frequently asked questions regarding orders.
How do I place an order?
To place an order, select the products you wish to purchase, add them to your cart, and then follow the on-screen instructions to complete the checkout. You can create an account or checkout as a guest.
Can I change or cancel my order after I place it?
We process orders quickly, so we cannot guarantee that we will be able to change or cancel an order after it has been confirmed.
If you would like to make any changes, please contact us as soon as possible and we will do our best to help you.
How can I check the status of my order?
- You can check the status of your order by logging into your account and viewing your order history.
- You will also receive email notifications at each stage of your order processing.
What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, contact our customer service within 7 days of receipt.
We will help you resolve the issue by offering an exchange or refund.
Products
Here are some of our frequently asked questions about our products
What types of products do you offer?
We offer Crazy Puck skill games that are perfect for playing alone or in groups, indoors or outdoors. Each game is designed to provide a fun and challenging experience for all ages.
Is the goal easy to assemble?
Yes, the game comes with a clear assembly guide and all the necessary parts. You can assemble the game in a few simple steps without requiring any special tools.
Do the products require any special maintenance?
Our products are designed to be durable and easy to maintain. To ensure their longevity, it is recommended to clean them regularly with a damp cloth and to store them in a dry place when not in use.