Refund policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, here is our return and refund policy:
1. Return Conditions
- Return Period: You have 30 days from the receipt of your order to request a return.
- Product Condition: Items must be returned in their original condition, unused, undamaged, with all original tags and packaging.
- Non-Returnable Items: Sale items or used items are not eligible for return.
2. Return Procedure
- Return Request: Contact our customer service to initiate the return process. Please include your order number and a description of the product you wish to return.
- Return Authorization: We will provide you with a return authorization number and a return label, if applicable.
- Return Shipment: Carefully pack the items and send them to the address provided by customer service. Return shipping costs are the customer's responsibility, unless the return is due to our error.
3. Refund
- Processing Time: Once the return is received and inspected, we will process your refund within 7 business days.
- Refund Method: Refunds will be issued using the original payment method. If you paid by credit card, the refund will be credited to your bank account.
4. Exchanges
If you wish to exchange a product, please return the item in accordance with our return policy and place a new order for the desired product.
5. Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 30 days of receipt to arrange a return and replacement at no cost.